Shipping & Returns
For all 50 US States, we offer USPS First Class for $2.99 or free shipping for orders over $30. We also offer FedEx 2-Day shipping for $6.99. Please account for 1-2 days of handling time to ship out from our Southern California warehouse.
Yes, we do! Shipping rates vary by country so please add the product to your cart and proceed to checkout to get your shipping cost. Please note that the recipient is responsible for any associated duties and taxes and these fees are due upon delivery. For an estimate on duties and taxes into your country please contact your Customs Authority.
What is THE Route Package Protection?
We offer a package protection service, Route. Opting in for Route’s services will protect package(s) throughout the shipping process in case your package is damaged, lost or stolen during transit. Without Route, the process to get a replacement will be a bit longer as we will have to file the claim with the courier and also file a police report. Route’s shipping protection will cut down resolution time and provide a more convenient customer experience of filing a claim. Below is the difference between choosing Route versus not when needing to file a claim.
→ Click here to start a claim through Route. The claim process is 3 steps that takes less than 5 minutes (what happened, which items were affected, submit the claim).
→ Route will respond back within 24-48 with a resolution. When dealing directly with a carrier (opted out of Route), the response time will range up to 10+ days (longer during peak shipping seasons).
→ A replacement order will be attempted prior to automatically issuing a refund.
→ Please ensure to file a claim within the proper policy timeframe as defined by Route:
*Lost: ~7-20 Days from last tracking number
*Damaged: ~15 Days from Delivery
*Stolen: ~5-15 Days after Delivery
Route isn’t necessary to purchase on our website but it will make getting your replacement package much easier and faster in the event that your package gets damaged/lost/stolen during transit.
RETURNS - 30 DAY SATISFACTION GUARANTEE
We want you to be completely satisfied with our products and service. If for any reason you are not 100% happy with Hmnkind, we will issue you a refund. As a small local business, we want to continuously improve, so your feedback will help us grow as a company. There is a lot to be worried about out there, so the hmnkind 30 day Satisfaction Guarantee gives you one less thing to worry about. If you don’t love your purchase, or if there is something we can do to improve your experience, we’re here for you. Please share your feedback here.